theSurgery
Dr Neil McKay and Partners.
Welcome to the website of Dr Neil Mackay & Partners.
 
Here you will be able to find out more about who we are, the services we provide, as well as any latest news or changes in the practice.
 The Surgery has been looking after our patients for over 70 years and we pride ourselves on delivering the highest possible standard of family-based care. Despite growing pressures on General Practice and the NHS as a whole, we are committed to providing an exceptional service both today and for generations to come.
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News
Patient Information
 
Getting  the right treatment:
 
Who should I contact?
 
 

Easter Holidays

Friday 30th March and Monday 2nd April. The surgery will be closed both days


Test Results
Repeat Prescriptions
Appointments
New Patients
New self-check in desk in the surgery. This will help when the surgery is busy and patients can use the kiosk to check themselves in to their appointment

Patient Access now available at the practice.

This will enable patients to order repeat prescriptions online and or book appointments with the GPs.

Please ask for information from the reception staff who will be happy to assist.

TRAVEL CLINIC

Patients will now receive a form to complete and hand back to the surgery. The practice nurse will then check the form and inform the patient of what injections they require and then an appointment will be made to administer these vaccinactions
         
          PATIENT ACCESS LOG IN KEY

For better patient access and prompts regarding appointments, please contact the Surgrery and leave your Mobile Phone Number, if you have not already done so.

Complaints Procedure
We hope you are completely satisfied with the service we provide, however, if you are unhappy about any aspect of your care please direct your complaint, in writing, to the Practice Manager. If we are unable to resolve your issue promptly and to your satisfaction you may contact the Citizens Advice Bureau for additional advice. Full details of the NHS complaints procedures and contact details for the Scottish Public Services Ombudsman can be found here
 

In a serious emergency call an ambulance: Dial 999 
For non-urgent advice call NHS24: Dial 111

The Surgery, 75 Bank Street. Alexandria, West Dunbartonshire G83 0NB
Opening hours: Monday              8:30 - 18:00
                                    Tuesday             8:30 - 18:00
                                    Wednesday      8:30 - 18:00
                                    Thursday           8:30 - 18:00
                                    Friday                  8:30 - 18:00
                                    Saturday            closed
                                    Sunday                closed
Telephone:
01389 752626
Fax:
01389 752169
Email:
GG-UHB.thesurgery@nhs.net